After thorough discussion, and with the support of our Board of Directors and club management, we have decided to close TCC as of 10 p.m. March 17, 2020, until further notice.
As we have expressed in previous communications with respect to the current public health situation, our primary focus is the health and safety of our staff, members, and community. In light of the challenges presented by the COVID-19 virus, we believe this is the best decision at this time.
We understand that the closure will have a significant impact on our community, and that you will likely have many questions. We ask for your patience as we endeavour to answer them. Following this notice is a page of Frequently Asked Questions that may help to answer some of your concerns.
Your support and understanding is very much appreciated during this difficult time.
Sincerely,
Joe Corea
President
CLUB CLOSURE FAQ
In an effort to address the questions of our members regarding our recent closure, please review the frequently asked questions below:
Can I collect items from my locker?
Yes, Members can come and collect any required belongings from Tuesday March 17 to Friday March 27, from 9 a.m. to 4 p.m., pending the following medical clearance:
- You have not returned from travel outside of Canada in the last 14 days.
- You are not ill, and you have not been in contact with an individual who has been ill.
- Your temperature is 37°C (98.6°F) or lower. Temperatures will be checked upon arrival to the Club.
Will any facilities be open for member use during this closure?
No, all facilities will be closed.
Will the parking lot be open?
Yes, members will have regular access to the parking lot and during the closure, you will have an additional 25 hours of parking from 9 a.m. to 4 p.m. weekdays at no charge.
Will we receive a rebate on our monthly membership dues?
No, Terminal City Club is a member-owned Shareholder Club. The Club relies on its monthly dues to pay for our annual operating costs, which we will continue to incur during this closure.
Will minimum food spend apply during closure?
No it will not.
Will we be reimbursed for member events, programs, or lessons for which we are currently registered?
Yes, members will be reimbursed for registrations paid on TCC events that are cancelled or rescheduled. Registrations for paid programs and lessons will be reimbursed or pro-rated as appropriate.
Can I transfer my membership to moratorium status during the closure?
No, moratorium status is intended to provide a level of flexibility for individual members who are experiencing a singular and one time temporary change of personal circumstances (such as personal illness, temporary relocation, or long-term travel).
How will our staff be affected by this closure?
We will do our best to provide support and compensation to our staff during this closure. Our staff are a critical part of our club and culture, and given the current competitive labour market we must do everything we can to retain them at this challenging time. As an important part of operating revenue, membership dues will be one component of helping us bridge this gap for our employees.
Will the club take this opportunity to clean and sanitize all club facilities?
Absolutely, thorough cleaning and sanitization of the club will be completed.
Will the facilities be maintained and secure during this closure?
Yes, all required maintenance will be completed throughout the closure, and management will be on site Monday to Sunday 9 a.m. to 5 p.m. Our Chief Building Engineer and his team will be on site daily and available 24/7 as required by WorkSafe BC.
Has a reopening date been established?
No, at this time, there is no clear indication of when it will be appropriate to reopen. The Board of Directors and Club management will continue to monitor the situation and the recommendations of the Provincial and Federal public health authorities. Updates will be emailed to members, and posted to www.tcclub.com, every few days or as needed as the situation evolves.
Who do I contact for further information?
Peter Jackman, General Manager, at [email protected] or [email protected]
